Return and Exchange
Thank you for shopping at our vape store. We strive to ensure your satisfaction with our products and offer a flexible return and exchange policy. If you are not completely satisfied with your purchase, you may request a return or exchange under the following conditions:
1. Return and Exchange Period
You may request a return or exchange within 15 days of receiving your order.
2. Unused Products
Returned or exchanged products must be in unused condition. We do not accept items that have been used or are damaged.
3. Original Packaging
The original packaging must be intact, including all accessories, manuals, and any additional items that came with the product. If the packaging is incomplete or damaged, we may decline your return or exchange request.
4. Return and Exchange Process
To initiate a return or exchange, please contact our customer service team within 15 days, providing your order number, reason for return or exchange, and relevant photos. We will review your request and provide instructions on how to proceed.
5. Return and Exchange Costs
If the return or exchange is due to a product defect or an error on our part, we will cover the shipping costs. If it’s due to personal reasons, such as dissatisfaction or incorrect ordering, you will be responsible for the return shipping costs.
6. Refunds
Once we receive and inspect the returned product and confirm it meets the return criteria, we will promptly process your refund. The refund will be issued to your original payment method, and the time it takes to appear in your account may vary depending on your bank’s processing time.
7. Exchanges
If you wish to exchange a product, we will process the exchange once we have received and inspected the returned item. The replacement product will be shipped to you as soon as possible.
8. Contact Us
If you have any questions or need assistance, please feel free to contact our customer service team at [email protected]. We are committed to providing you with a positive shopping experience.
